Support

Need a hand with your migration? We reply to every request within 48 hours.

Email our support team:

systems@raxxware.com

Typical response time: within 48 hours.

Frequently asked questions

How do I start a migration?

Sign in to the migration console, connect your source and destination accounts, and run a pre-flight check before scheduling the move.

My migration reported skipped messages — what happened?

Skipped items are usually duplicates (removed by deduplication) or messages the source provider throttled. Open the per-mailbox error report to see the exact reason for each item.

Can I pause and resume a migration?

Yes. Migrations can be paused and resumed, and a final delta sync catches anything that arrived while paused before you cut over.

Do you support tenant-to-tenant Microsoft 365 moves?

Yes — we handle tenant-to-tenant migrations for mergers, acquisitions, and rebrands, including shared mailboxes and calendars.

How do I remove your access after migrating?

Revoke the OAuth grant or disable the service account in your source and destination admin consoles. We only need access for the duration of the migration.